customer service & claims


Comprehensive information for related to Lion Air Travel Insurance can be found on Online Brochure and FAQs.

For further information please contact us at :

For Product Information (Mon – Fri 08.00 – 17.00 WIB) :


Please simply contact (+6221) 390 2141 ext 7334 ; 7224


For Customers who Booked before Jan 1, 2014:

Please contact lioninsurance@aig.com or call 0800 124 8888 (Toll Free)

24 Hours Customer Service :


Please simply contact (+6221) 235 67 888 or (+6221) 5050 7 888


For Reporting Claim :


You can simply download our claim form in this link Lion Air Travel Insurance Claim Form

or you can email us at mkt.pld@sinarmas.co.id.